Returns & Exchanges

We pride ourselves on transparency and want you and your bridal party to be completely confident when shopping with Natasha Millani. Our return policies are tailored to the specific type of item you have ordered, ensuring a fair and effortless experience.

In-stock Dresses

We gladly offer "change of mind" returns for all ready-to-ship, in-stock gowns. If your in-stock dress is not perfectly suitable for any reason, simply return your order within 7 days of receiving it for a full refund of the dress price.

Our Promise: We are completely transparent. Unlike many boutiques, we do not charge any restocking fees or return administration fees.

Custom-made Dresses

Our custom-made gowns are meticulously tailored to order specifically for your bridal party. Because these dresses are uniquely crafted just for you, custom-made orders are strictly final sale and cannot be returned, cancelled, or exchanged.

Fabric Swatches

Because our swatches are hand-cut to order directly from our current dye lots, all fabric swatches are final sale. However, the cost of your swatch order is fully redeemable and will be credited toward your final bridesmaid dress purchase (provided the gown is kept).

Condition of Return 

To be eligible for a refund on an in-stock item, the gown must be returned in its original, pristine condition. It must be unworn, unwashed, and un-altered, with all original labels and tags perfectly intact.

How to Return Your Order

1. Prepare Your Return
Ensure your in-stock items meet our condition of return guidelines and are within the 7-day return window.

2. Package Securely with Tracking
We highly advise returning your dresses using a trackable postal service. The cost of return postage is the responsibility of the customer. (Please note that any original express or international shipping fees are non-refundable). Natasha Millani cannot be held responsible for return parcels lost in transit.

3. Return Address
Please return to:
Natasha Millani Bridesmaids
PO Box 30
Oyster Bay, Sydney NSW 2225
Australia

Refund Processing Time

Once your return package arrives at our studio, please allow 1-2 business days for our quality control team to process and inspect the item. Refunds will only be approved and issued if the garment is received in its original, unworn, unwashed, and unaltered condition with all original tags still attached.

Once your return is successfully inspected and approved, we will automatically initiate a refund to your original method of payment. Please note that once we release the funds, it can take an additional 2 to 10 business days for your bank or credit card provider to process the transaction and for the funds to officially appear in your account.

Exchanges

We offer direct exchanges for any in-stock items, subject to size or colour availability. To ensure a smooth exchange, please follow these two quick steps:

1. Contact us first: Please email our team so we can confirm we have your new size or colour in stock. If it is available, we will place it on hold for you.
2. Return the original: Once we confirm your new item is reserved, simply return your original dress using the standard return instructions above.